Senior Technical Specialist
Confidential Government · Riyad
وصف الوظيفة
About the role
We are looking for a Senior Technical Specialist to provide comprehensive technical support to internal and external customers, ensuring smooth operation of meeting rooms, video‑conferencing equipment and user devices.
Key responsibilities
- Receive, log and manage incident reports and service requests through approved channels, maintaining ticket status until closure.
- Deliver Level 1 technical support, diagnosing hardware, operating system, application and service issues and applying approved troubleshooting procedures.
- Provide on‑site and remote support for meeting‑room AV equipment, video‑conferencing systems and telephone devices, including installation, configuration and testing.
- Escalate unresolved incidents to specialized teams, supply detailed diagnostics and follow up until resolution.
- Monitor SLA compliance, verify incident resolution, and communicate with users before ticket closure.
Required profile
- Diploma in Information Technology or a related field.
- Minimum of 8 years of relevant experience in technical support or IT service management.
- Strong understanding of incident management processes and cybersecurity policies.
Required skills
- Technical support for video‑conferencing and AV equipment.
- Incident ticketing systems and SLA monitoring.
Questions fréquentes
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الرواتب والأدلة وعمليات البحث في المملكة العربية السعودية.
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Confidential Government
Riyad