Service Administrator – Automotive Workshop

About the role

Al-Futtaim Automotive’s FAMCO division is looking for a highly organized Service Administrator to support the Service Department. You will ensure accurate KPI reporting, manage procurement of tools, and oversee workshop assets while collaborating with warranty, contracts, and technical training teams.

Key responsibilities

• Prepare and deliver timely service KPI reports, including technician productivity and utilization.
• Administer technical training activities, coordinate delegates, and manage stakeholder communication.
• Lead procurement for tools, equipment, and special service tools, handling supplier evaluation and contract negotiations.
• Coordinate operational support and technical feedback with principals, warranty, contracts, and service teams.
• Monitor workshop assets, ensuring upkeep, calibration, replacement planning, and compliance with company standards.
• Oversee service administration functions such as invoicing, receivables, and work‑in‑progress monitoring.
• Provide operational and administrative assistance to Warranty and Contract departments.
• Administer service contracts, including proposal preparation, issuance, renewals, closures, monthly billing, and customer reporting.
• Ensure compliance with ISO quality, safety, and environmental standards across service operations.
• Support continuous improvement initiatives to boost workshop efficiency and productivity.

Required profile

• Highly organized and proactive with strong attention to detail.
• Ability to thrive in a fast‑paced automotive and engineering environment.
• Excellent coordination skills to work with multiple internal and external stakeholders.

Required skills

What we offer

• Opportunity to work with a leading regional automotive group.
• Exposure to diverse functions within service operations, warranty, and technical training.
• Professional development in a dynamic, growth‑focused environment.