Supervisor Reservations – Saudi National Talent

About the role

An exciting opportunity has arisen for a Senior Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea, a luxury resort brand.

Key responsibilities

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting business values in all interactions.
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner, upselling where appropriate to achieve revenue objectives.
• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity.
• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards.
• Proactively handle and resolve all market and segment channel related queries and escalations through telephone, email and chat within agreed response times.

Required profile

• 2–3 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.
• Strong communication and collaboration skills for coordination with internal stakeholders such as Front Office, Finance, and Food & Beverage teams.
• Proven ability to interact professionally with guests, travel agents, tour operators, and DMC partners.
• Holder of a High School Diploma or equivalent; a Diploma or Bachelor’s degree in Hotel Management or a related field is an advantage.

What we offer

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within the global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure