Supply Associate

About the role

Careem is looking for a proactive Supply Associate in Jeddah to build and maintain strong relationships with its Captains – the drivers who deliver rides. The role serves as the primary point of contact for Captains, handling their queries, troubleshooting issues, and ensuring they meet Careem’s quality standards.

Key responsibilities

• Develop and nurture relationships with Captains to ensure loyalty and satisfaction.
• Act as the first point of contact for Captains, resolving device issues, training matters and other operational queries.
• Recruit high‑quality Captains, promote Careem’s brand and motivate continued engagement.
• Promote the organization with existing suppliers and partners in the region.
• Ensure Captains adhere to Careem’s quality and service standards.
• Train Captains on technology platforms and customer‑service best practices.
• Track and report the number of tickets resolved and other performance metrics.

Required profile

• Hands‑on attitude in a complex operational environment.
• Ability to manage multiple tasks and meet tight deadlines.
• Strong technical proficiency and competent computer skills.
• Effective problem‑solving and collaborative teamwork.
• Experience in a similar support role – highly desirable.
• Background in technology start‑up or related industry – highly desirable.
• BS/MS degree or equivalent in a relevant field.

Required skills