Technical Infrastructure Specialist Manager

About the role

The Technical Infrastructure Specialist Manager will lead enterprise IT infrastructure operations across data centre, server, network, Linux/Unix, deskside support, SOC and NOC functions. The role demands strong technical leadership, operational excellence and a forward‑looking approach to AI‑driven automation.

Key responsibilities

• Oversee end‑to‑end delivery of data centre, server & virtualization, network (LAN, WAN, Wi‑Fi, SD‑WAN), Linux/Unix, deskside support, SOC, NOC, storage and backup services.
• Ensure high availability, performance, capacity planning and reliability of all infrastructure components.
• Drive proactive monitoring, incident, problem and root‑cause management.
• Establish and maintain service level agreements, monitor SLA/OLA/KPI targets and lead major incident resolution.
• Develop operational dashboards and executive reports, adhering to ITIL and ISO best practices.

Required profile

• 12‑13 years of relevant experience, currently residing and working in KSA.
• Managed teams of 25+ members across multiple technology domains.
• Strong background in ITIL and ISO processes.
• Core technical expertise in at least two infrastructure technologies.
• Experience with automation, AI concepts and risk/compliance management.
• Preferably previously employed by a major IT service firm (e.g., Wipro, Cognizant, LTI).

Required skills

• Data centre infrastructure
• Server virtualization platforms
• Network infrastructure (LAN, WAN, Wi‑Fi, SD‑WAN)
• Linux/Unix platforms
• Deskside support services
• Security Operations Center (SOC)
• Network Operations Center (NOC)
• Storage and backup solutions
• ITIL framework
• ISO standards
• Automation tools
• Artificial Intelligence concepts