Technical Support Supervisor

About the role

We are seeking a Technical Support Supervisor to lead our support team. This role requires strong leadership abilities and solid experience in delivering technical support services.

Key responsibilities

• Supervise the technical support team and allocate tasks.
• Monitor and resolve hardware, software, and network issues.
• Manage user accounts, permissions, and onboarding/offboarding of employees.
• Oversee contracts, assets, and technical licenses.
• Track support tickets to ensure timely resolution.
• Maintain security standards and update devices and systems.
• Prepare technical support reports and performance metrics.
• Coordinate with vendors and other departments to resolve technical problems.

Required profile

• Proven ability to solve problems quickly and efficiently.
• Excellent communication skills in English, both spoken and written.
• Experience managing technical support teams and deep understanding of technical processes.
• Strong analytical skills to use data for performance improvement.
• Technical writing ability to produce clear documentation.
• Adaptability to rapid changes in technology and market needs.