3PL Account Supervisor – Logistics Operations

About the role

We are seeking a proactive and results‑driven 3PL Account Supervisor to join our Last Mile Operations team. In this position you will be the main point of contact for third‑party logistics partners, ensuring sufficient rider capacity and smooth day‑to‑day operations.

Key responsibilities

• Manage a portfolio of assigned 3PL suppliers, maintaining strong relationships and ensuring compliance.
• Monitor rider headcount, verify that suppliers meet forecasted capacity and drive fulfillment to meet daily and weekly targets.
• Coordinate onboarding and activation of new 3PL riders, including document verification, system setup and training on company standards, app usage, SLAs, safety and hygiene.
• Resolve supplier‑related issues such as payment inquiries, inactive riders, system problems and documentation gaps.
• Collaborate with Finance, Operations and other internal teams to ensure timely issue resolution and track performance metrics.
• Prepare regular reports on supplier performance, onboarding progress and rider headcount, ensuring adherence to company policies and SOPs.

Required profile

• High school diploma or equivalent; a diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration or a related field is preferred.
• Previous experience in logistics, last‑mile delivery or 3PL operations.
• Experience managing supplier or vendor relationships is an advantage.
• Strong communication, negotiation and problem‑solving abilities.
• Ability to handle multiple priorities in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with logistics or fleet management systems (preferred).