Account Manager – Client Growth & Retention

About the role

We are seeking a commercially driven Account Manager to join our team in Riyadh. You will be the primary commercial liaison for our key active clients, focusing on retention, cross‑selling, and revenue expansion while building long‑term partnerships.

Key responsibilities

• Serve as the main commercial point of contact for assigned active client accounts.
• Develop and execute 12‑month Account Growth Plans for Class A and B clients.
• Identify cross‑sell and upsell opportunities by understanding client needs and upcoming projects.
• Build strong, long‑term relationships with key client stakeholders.
• Conduct regular Strategic Business Reviews to assess satisfaction and align on future requirements.
• Prepare proactive commercial proposals based on client needs and event calendars.
• Advocate for the client internally, ensuring delivery teams meet expectations and service standards.
• Manage contract renewals and monitor early warning signs of account risk.
• Maintain forward‑looking views of recurring revenue, opportunities, and account expansion.
• Keep accurate CRM records of client interactions, opportunities, and account health.
• Accept structured handovers from Business Development after the first project.
• Collaborate with the Commercial Director and internal teams to support sustainable growth.

Required profile

• Bachelor’s degree in Business, Marketing, Communications or a related field.
• 5–7 years of experience in account management, client success or strategic B2B sales.
• Proven track record of growing revenue within an existing client portfolio.
• Experience in events, hospitality or marketing services is a strong advantage.
• Fluency in English and Arabic with strong verbal and written communication skills.
• Highly proactive, empathetic, organized and capable of managing multiple strategic clients.

Required skills

• CRM platforms