Account Manager

About the role

The Account Manager will support sales growth and profitability by engaging with customers, expanding the client base, managing orders, and ensuring high levels of customer satisfaction. This role works closely with internal teams to deliver tailored solutions and build long‑term relationships.

Key responsibilities

• Conduct regular field visits to understand customer needs and gather market insights.
• Identify and approach potential new customers to grow the client portfolio.
• Achieve assigned sales targets through effective planning and execution.
• Promote profitable products and solutions to improve the company’s profit margin.
• Follow up with customers to ensure satisfaction and resolve any issues.
• Accurately enter and manage sales orders in the system.
• Coordinate with relevant departments to fulfil customer requirements.
• Build and strengthen long‑term relationships to foster loyalty.
• Prepare daily activity reports detailing sales efforts and progress.
• Stay updated on market trends and account‑management initiatives.

Required profile

• Diploma or degree in Business Administration, Sales or a related field.
• Minimum of 5 years of relevant experience.
• Professional certifications such as Certified Sales Professional (CSP), Sales Management Professional or Certified Marketer (PCM) are preferred.

Required skills