Administrative Assistant – The Ritz-Carlton

About the role

The Administrative Assistant supports daily operations at The Ritz‑Carlton by managing information, handling correspondence, and providing front‑desk service to guests. This full‑time position ensures smooth office workflow and upholds the brand’s Gold Standards.

Key responsibilities

• Enter and retrieve data from computer databases, update records, reservations and respond to guest inquiries.
• Prepare letters, memos and other documents using word processing, spreadsheet, database or presentation software.
• Handle incoming and outgoing mail, date‑stamp, distribute and maintain filing systems both electronic and paper‑based.
• Operate standard office equipment, answer telephone calls with proper etiquette and welcome guests according to company standards.
• Assist guests with disabilities, anticipate service needs and ensure a professional appearance.

Required profile

• Adherence to company policies, confidentiality of proprietary information and protection of assets.
• Professional communication skills, both written and verbal, with a courteous demeanor.
• Ability to work collaboratively, support team goals and respond to employee concerns.
• Physical capability to move, lift, carry, push, pull or place objects up to 10 pounds without assistance.

Required skills

• Proficiency with computer keyboards, mouse/trackball and standard office software (word processing, spreadsheets, databases, presentations).
• Experience operating standard office equipment such as printers, fax machines and mail handling systems.