Apple Retail Genius – Saudi & GCC Nationals

About the role

The Apple Retail Genius provides expert technical support and repairs for Apple products in a store environment. You will help customers resolve hardware and software issues while delivering the distinctive Apple experience.

Key responsibilities

• Diagnose, repair, and resolve hardware and software problems for all Apple devices serviced in the store.
• Educate customers on repair options, product features, and Apple services.
• Mentor and support fellow Genius Bar team members, sharing knowledge and best practices.
• Collaborate with team leaders to identify recurring issues and provide feedback to Apple.
• Assist with customer‑facing activities on and off the sales floor as needed.

Required profile

• Availability to work a schedule that includes nights, weekends, and public holidays.
• Retail or sales experience, preferably in a customer‑service setting.
• Ability to visually inspect hardware and perform precise repairs.
• Proficiency in the local language, both written and spoken.

Required skills

• Apple hardware repair techniques
• Apple software troubleshooting

What we offer

• Opportunity to work in a globally recognized brand.
• Inclusive and diverse workplace culture.
• Continuous learning and development in Apple technologies.