Arabic-speaking Remote Customer Support Specialist

About the role

We are looking for a detail‑oriented Arabic‑speaking Customer Support Specialist to work remotely. You will provide professional assistance to Arabic‑language customers via email, chat or phone, ensuring a positive experience at every touchpoint.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when required) through email, chat or phone, delivering accurate product and service information.
• Troubleshoot and resolve common issues, identify root causes and guide customers to solutions.
• Document all interactions in the CRM system, track open cases and follow up to guarantee timely resolution.
• Maintain communication quality standards, handle complaints with empathy and flag recurring problems for improvement.
• Collaborate with internal teams, attend training sessions and stay updated on product and policy changes.

Required profile

• Fluent written and spoken Arabic with good English proficiency.
• Strong communication, empathy and customer‑focused mindset.
• Ability to multitask in a fast‑paced environment and work independently from a remote location.
• Previous experience in customer support is a plus.

Required skills

• Familiarity with CRM systems.
• Basic computer skills and proficiency with email and chat tools.

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible remote working schedule.
• Training, onboarding support and opportunities for career growth.