Assistant Hotel Manager

About the role

The Assistant Hotel Manager supports the General Manager in overseeing all aspects of hotel operations, ensuring seamless service delivery across Front Office, Housekeeping and Food & Beverage departments. This role combines operational oversight with team leadership to maintain high standards of guest satisfaction.

Key responsibilities

• Supervise daily operations of Front Office, Housekeeping and F&B, ensuring compliance with hotel standards.
• Lead, motivate and manage cross‑functional teams to achieve performance targets.
• Set operational goals, define KPIs, monitor results and implement corrective actions.
• Handle guest relations, resolve complaints promptly and uphold service quality.
• Prepare and present operational reports using the Hotel Management System.
• Ensure flexible shift coverage and maintain performance under pressure.

Required profile

• Minimum 5 years of experience in hotel operations or the hospitality industry.
• Strong knowledge of Front Office, Housekeeping and Food & Beverage processes.
• Proven leadership ability with a results‑driven mindset.
• Professional approach to guest relations and complaint resolution.
• Ability to work flexible shifts and thrive in a fast‑paced environment.

Required skills

• Proficiency with Hotel Management Systems (PMS) for operational reporting.