Assistant Manager – Engineering and Development Business Solutions

About the role

We are looking for a highly skilled technical GIS professional to lead the deployment, support and troubleshooting of ArcGIS Enterprise. The role works closely with IT and development teams to ensure seamless integration and optimal performance of our geospatial infrastructure.

Key responsibilities

• Install, configure and maintain ArcGIS Enterprise components (Portal, Server, Data Store, Web Adaptor) to ensure high availability and performance.
• Troubleshoot complex issues related to publishing, services, Single Sign‑On, certificates, networking and overall system performance.
• Collaborate with IT to manage server configurations, network settings, firewalls, Web Application Firewalls and cloud infrastructure while maintaining security protocols.
• Support basic GIS application development workflows using REST APIs, web maps, custom applications and integrations.
• Manage user support tickets, maintain documentation and oversee operational monitoring for a smooth user experience.

Required profile

• Bachelor’s degree in Computer Science, IT or GIS.
• Strong knowledge of ArcGIS Enterprise architecture.
• Good understanding of Windows Server, networking and API basics.
• Proven ability to troubleshoot across GIS, IT and application layers.
• Excellent communication and documentation skills.

Required skills

• ArcGIS Enterprise (Portal, Server, Data Store, Web Adaptor)
• Windows Server administration
• Networking fundamentals
• REST APIs and web map development
• Custom GIS application development
• Single Sign‑On (SSO) configuration
• SSL certificates management
• Firewall and Web Application Firewall (WAF) configuration
• Cloud infrastructure basics
• GIS troubleshooting across multiple layers