Assistant Manager Guest Service

About the role

We are looking for an Assistant Manager Guest Service to support the Guest Service Manager in delivering exceptional experiences for our guests. In this role you will help lead a team, handle guest interactions and ensure service standards are consistently met.

Key responsibilities

• Assist in supervising, training, and motivating the guest service team.
• Handle guest inquiries, requests, and complaints professionally and efficiently.
• Monitor guest satisfaction levels and promptly address any issues.
• Collaborate with other departments to ensure seamless guest experiences.
• Help develop and implement guest service policies and procedures.
• Maintain accurate records of guest interactions and feedback.
• Assist in managing the guest service budget and expenses.

Required profile

• Bachelor's degree in Hospitality Management or a related field.
• At least 2 years of supervisory experience in a guest service role.
• Excellent communication and interpersonal skills.
• Strong leadership and team‑management abilities.
• Ability to work well under pressure and prioritize tasks effectively.
• Solid understanding of hospitality industry standards and practices.

Required skills

• Proficiency in guest service software and systems.
• Experience with hospitality management software.