Call Center Agent

About the role

We are looking for a proactive Call Center Agent to deliver prompt, efficient, and professional service to our automotive customers. You will handle inquiries, resolve issues, and provide information about our products and services across phone, email, and chat channels.

Key responsibilities

• Answer customer questions via phone, email, or live chat regarding automotive products, services, and policies.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Maintain up‑to‑date knowledge of automotive offerings, promotions, and company policies.
• Record all interactions in the company’s CRM system for future reference and analysis.

Required profile

• 0‑2 years of experience in customer service, preferably in a call‑center environment.
• High school diploma or equivalent is mandatory; an associate degree in Business, Customer Service, or a related field is a plus.
• Strong communication skills and a customer‑focused attitude.

Required skills

• Proficiency with a CRM system to document and track customer interactions.