Contact Center Agent

About the role

We are looking for a courteous and professional Contact Center Agent to join our team. In this role you will interact with customers via inbound and outbound calls, providing accurate information, resolving issues, and ensuring a positive experience.

Key responsibilities

• Answer and place calls to understand customer needs, address complaints, and troubleshoot product or service issues.
• Deliver clear, efficient responses while following scripts and using company tools.
• Practice active listening, confirm details, and de‑escalate upset callers when necessary.
• Build lasting relationships with customers and collaborate with fellow agents.
• Utilize CRM software, databases, and other call‑center tools to document interactions.
• Meet or exceed established call‑center performance metrics.
• Identify sales opportunities and recommend suitable products or services.
• Participate in training sessions and stay updated on company policies.

Required profile

• High school diploma or equivalent; additional education or experience is a plus.
• Excellent verbal and written communication skills in Arabic and English.
• Professional phone etiquette with a friendly voice.
• Strong time‑management, decision‑making, and adaptability.
• Ability to work under pressure while maintaining accuracy.

Required skills

• Proficiency with computers, especially CRM software.
• Fast and accurate typing.