CRM Support Engineer – KSA

About the role

We are looking for a CRM Support Engineer to join our team in the Kingdom of Saudi Arabia. The role focuses on maintaining and enhancing Microsoft Dynamics 365 CRM solutions while supporting the full customer lifecycle. You will work closely with business users to ensure the platform meets their operational needs.

Key responsibilities

• Provide technical support and troubleshooting for Dynamics 365 CRM issues.
• Design, configure, and customize CRM workflows and entities.
• Integrate CRM with other systems using REST APIs and Azure services.
• Develop Power Platform solutions, including Power Apps, Power Automate flows, and Power BI dashboards.
• Collaborate with development and operations teams to implement DevOps pipelines for CRM releases.

Required profile

• Minimum 3 years of hands‑on experience with Microsoft Dynamics 365 CRM.
• Strong understanding of CRM business processes and customer lifecycle management.
• Proficiency in Power Platform components (Power Apps, Power Automate, Power BI).
• Experience with C#.NET, JavaScript, and REST API integration.
• Familiarity with Azure Logic Apps, Azure Functions, and DevOps pipelines is a plus.

Required skills

• Microsoft Dynamics 365 CRM
• Power Apps
• Power Automate
• Power BI
• C#
• .NET
• JavaScript
• REST APIs
• Azure Logic Apps
• Azure Functions
• DevOps pipelines