Customer Account Specialist

About the role

We are looking for a motivated Customer Accounts Specialist to manage B2B client accounts, maintain strong customer relationships, understand client requirements, and coordinate with internal teams to ensure high‑quality service delivery and customer satisfaction.

Key responsibilities

• Manage and maintain relationships with assigned B2B corporate clients.
• Understand clients’ manpower and workforce requirements.
• Coordinate with Recruitment and Operations teams to ensure client requirements are fulfilled.
• Follow up on client requests, inquiries, contracts, and service‑related matters.
• Conduct regular client meetings and follow‑ups.
• Address client concerns and ensure timely resolution of issues.
• Monitor account performance and identify opportunities to improve client satisfaction.
• Support account growth by identifying additional business opportunities with existing clients.
• Maintain accurate records of client interactions, requirements, and account activities.
• Achieve assigned customer account and business targets.

Required profile

• Diploma or Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 1+ year of experience in Customer Accounts, Account Management, B2B Sales, Business Development, or a related field.
• Strong communication, negotiation, and relationship management skills.
• Ability to build and maintain professional relationships with B2B clients.