Customer Service Administrator

About the role

We are seeking a reliable and detail‑oriented Customer Service Administrator to support our e‑commerce operations remotely. The role involves handling customer inquiries, processing orders, and maintaining product listings on our online store.

Key responsibilities

• Respond to customer questions via WhatsApp and email.
• Process and follow up on customer orders to ensure timely delivery.
• Upload, edit, and update product information on the WordPress/WooCommerce store.
• Assist customers with subscriptions, activation codes, and digital product issues.
• Coordinate with internal teams to guarantee fast order completion.
• Maintain a professional, friendly communication style and report any issues or feedback.

Required profile

• Excellent Arabic writing skills and basic English reading ability.
• Strong computer and internet proficiency with a stable connection.
• Fast typing, high attention to detail, and ability to work independently.
• Own a laptop or desktop computer suitable for remote work.
• Commitment, honesty, and responsibility.

Required skills

• WordPress
• WooCommerce
• Computer operation
• Internet usage