Customer Service Representative (Saudi National)

About the role

Tabby, a GCC-based fintech company offering flexible payment options such as Buy Now, Pay Later, is hiring a Customer Service Representative in Saudi Arabia. The role covers phone, chat and email support in both English and Arabic, working from the office on rotational shifts.

Key responsibilities

• Support customers by phone, chat and email in English and Arabic
• Answer questions, solve problems and ensure customers have a good experience
• Follow clear guidelines and use tools to help customers quickly and correctly

Required profile

• Speak and write clearly in both Arabic and English (B1+ level or above in English)
• Comfortable with rotational shifts and able to work from the office
• Helpful, calm under pressure, quick to learn and takes work seriously
• Ready for difficult conversations and stressful busy periods, following processes carefully

What we offer

• Base salary of 6,635 SAR gross, with a range of 6,635 to 7,200 SAR per month
• Language allowance of up to 500 SAR gross depending on English and Arabic level
• Performance bonus of up to 10% of base salary
• 3 weeks of paid training in the office
• 3-week nesting period handling real customer cases with close support