Customer Service Trainer - KSA Residence

About the role

We are seeking a bilingual Customer Service Trainer & Quality Specialist to join our Customer Support Operations team in Saudi Arabia. The role focuses on elevating the performance of customer service representatives through comprehensive training, coaching, and quality monitoring, ensuring high levels of customer satisfaction across the GCC region.

Key responsibilities

• Design, deliver, and continuously improve new‑hire and refresher training programs (both classroom and on‑the‑job).
• Document, track, and follow up on nesting log‑ins, coaching sessions, and feedback loops.
• Analyze root causes of customer dissatisfaction and propose actionable solutions.
• Participate in quality calibration sessions and provide procedural improvement recommendations.
• Maintain up‑to‑date product and process knowledge through monthly log‑ins.

Required profile

• Minimum 5 years of experience in customer service roles.
• At least 5 years designing and delivering training programs (new‑hire, OJT, nesting).
• Bachelor’s degree in communication, psychology, business or a related field.
• Fluent in English and Arabic with deep understanding of GCC cultural nuances.
• Strong organizational, time‑management and independent work capabilities.

Required skills

• Experience with Learning Management Systems (LMS) or Learning Experience Platforms (LXP).

What we offer

• Competitive monthly salary ranging from SAR 9,000 to SAR 17,000.
• Full‑time permanent position within a dynamic, multicultural team.
• Opportunities for professional growth in training and quality excellence.