Customer Success Account Manager

About the role

The Customer Success Account Manager will lead the development and execution of engagement strategies for key customers, partners, and internal stakeholders. You will act as the primary liaison, aligning Microsoft solutions with customer business and IT objectives to drive successful outcomes.

Key responsibilities

• Build and coach teams on stakeholder engagement models across customers, partners, and internal groups.
• Develop and nurture relationships with technical and executive stakeholders to ensure secure, high‑quality solution delivery.
• Identify customer priorities by gathering business and IT objectives and collaborate with account teams to create success plans.
• Lead program planning, customer‑facing reviews, and prioritization of engagements to meet agreed‑upon outcomes.
• Monitor consumption data and customer feedback to proactively address blockers and drive adoption.
• Influence senior internal stakeholders and communicate business value, with a focus on security and resiliency.

Required profile

• Proven experience in customer success, account management, or related client‑facing roles.
• Strong ability to navigate and influence technical, business, and executive stakeholders.
• Excellent communication and coaching skills to guide teams and partners.
• Strategic mindset with a focus on aligning technology solutions to business outcomes.

Required skills

What we offer

• Opportunity to work with leading Microsoft technologies and enterprise customers.
• Collaborative environment with cross‑functional teams.
• Professional growth through leadership and strategic initiatives.