Customer Success Consultant

About the role

Berlitz Saudi Arabia is looking for a Customer Success Consultant to join its on‑site team in Riyadh. The role focuses on helping corporate clients achieve their language and professional development goals through tailored training programs.

Key responsibilities

• Onboard new corporate customers and assess their training needs.
• Align Berlitz solutions with client objectives and monitor programme performance.
• Analyse participation data, outcomes and trends to recommend improvements.
• Maintain regular communication with key stakeholders, providing progress updates and addressing issues proactively.
• Collaborate with internal teams to coordinate schedules, resources and reporting for a seamless customer experience.

Required profile

• Relevant undergraduate degree or tertiary qualification.
• Minimum 2 years of experience in sales, marketing or customer‑facing roles.
• Excellent oral and written English (Berlitz L5) and native‑level Arabic.
• Strong analytical ability to interpret programme data.
• Experience in corporate training, education services or customer success is a plus.

Required skills

• Proficiency with MS Office applications.