Customer Support Intern (TechOps)

About the role

As a Customer Support Intern at Lean, you will investigate real client issues from day one as they integrate and use our financial APIs. You will work alongside senior engineers in a small, collaborative TechOps team, learning monitoring, alerting and incident response.

Key responsibilities

• Respond to client issues via Slack, Teams, email and join client calls.
• Investigate and triage API problems using Elasticsearch, SQL, Postman and internal tools.
• Escalate bugs and feature requests with full context to engineering.
• Create documentation such as FAQs, runbooks and client guides for recurring issues.
• Shadow incident response and on‑call rotations, and contribute to proactive monitoring improvements.

Required profile

• Pursuing or recently completed a degree in Computer Science, Software Engineering or a related field.
• Fluent or native Arabic speaker with strong technical writing skills.
• Demonstrated ownership and ability to debug independently.
• Interest in fintech, payments or open banking.

Required skills

• Hands‑on experience calling APIs, preferably with Postman.
• Basic SQL (SELECT, JOIN, aggregation).
• Ability to read logs and understand code in at least one programming language.
• Familiarity with Elasticsearch and client‑server authentication (e.g., OAuth).