Customer Technical Support Engineer – Ink Products

About the role

We are looking for a Customer Technical Support (CTS) professional to provide expert assistance on our water‑based and solvent‑based ink products. The role ensures customers receive timely, accurate technical guidance and that product performance meets their expectations.

Key responsibilities

• Deliver technical support and consultation for water‑based and solvent‑based ink products.
• Troubleshoot, diagnose, and resolve product‑related technical issues.
• Perform on‑site and remote support visits to optimise product performance.
• Collaborate with Sales, Production, and R&D teams to develop tailored solutions.
• Provide product training, usage guidelines, and technical documentation to customers.
• Collect feedback and report recurring issues to improve product quality.
• Ensure timely follow‑up on complaints and maintain high customer satisfaction.
• Adhere to company policies, safety standards, and industry regulations.

Required profile

• Minimum 5 years experience in customer technical support or a similar technical role.
• Proven experience with ink or chemical products, especially water‑based and solvent‑based inks.
• Bachelor’s degree in Chemistry, Chemical Engineering, Industrial Engineering or related field.
• Experience working in an industrial manufacturing environment.
• Strong problem‑solving, analytical and communication abilities.
• Ability to work independently and within cross‑functional teams.

Required skills

• Water‑based ink technology
• Solvent‑based ink technology