Delivery Station Liaison – Customer Service

About the role

Amazon is looking for a Delivery Station Liaison to provide real-time, hands-on customer support within its last‑mile delivery warehouses in Saudi Arabia. You will interact directly with customers to resolve delivery issues and ensure packages arrive on time.

Key responsibilities

• Answer customer calls and communicate clearly about delivery status.
• Empathise with customers, build trust and provide accurate, up-to-date information.
• Investigate delivery barriers and offer solutions within limited guidance.
• Maintain meticulous attention to detail on every case.
• Collaborate with multiple workgroups, including senior leadership, to highlight and resolve obstacles.
• Operate multiple online platforms and technology systems in a fast‑paced environment.
• Work a full-time schedule (40+ hours per week) in a noisy warehouse setting (hearing protection provided).

Required profile

• Minimum of 1 month of relevant experience.
• Ability to work onsite in a high‑noise, fast‑moving environment.
• Strong communication skills and customer‑focused attitude.

Required skills

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Microsoft Office suite
• Web browsers
• Instant messenger tools