Digital Operations Support - Freelance

About the role

Tahaluf, a joint venture between Informa PLC, SAFCSP and the Events Investment Fund, is looking for a freelance Digital Operations contingent worker in Riyadh. You will provide hands-on support during a period of increased delivery workload, helping plan, set up, configure, test and run the digital platforms used across its events so that attendees, exhibitors, speakers and organisers have a smooth experience. This is a 6-month assignment with potential to extend, focused on execution and delivery support.

Key responsibilities

• Support the end-to-end setup, configuration and delivery of digital event platforms, including attendee-facing apps, content and session-management tools, exhibitor solutions and other event technologies.
• Coordinate with internal teams to collect and validate the information, content, data and requirements needed to configure platforms accurately and on time.
• Act as a day-to-day delivery contact for show teams, giving progress updates, following up on outstanding inputs and helping resolve routine platform or configuration issues.
• Work with business teams and technology suppliers to keep platform setup aligned with event requirements and agreed timelines.
• Support users, speakers and exhibitors with onboarding, user guidance, platform instructions and basic troubleshooting.
• Carry out functional checks and user-journey testing before launch, track issues, follow up and check readiness against delivery standards.
• Support collection of basic usage and performance information, and capture recurring issues, lessons learned and improvement opportunities.

Required profile

• Preferred: Bachelor's degree in Business, operations, IT or a related field, or relevant work experience in the domain.
• Proven experience in digital operations, event technology, digital platforms, project coordination or a similar delivery-focused role.
• Hands-on experience rolling out and supporting SaaS platforms, including setup, configuration, testing, user onboarding and issue coordination.
• Strong coordination skills, comfort in a fast-paced delivery environment, and good communication with cross-functional teams.
• Plus: familiarity with project management tools, event and media industry experience.

Required skills

• Event applications, content/session management platforms, exhibitor or attendee platforms, registration tools.
• Basic understanding of websites, CMS platforms, data flows and system integrations is beneficial.