Director of Spa

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive island resort with a waterpark, private beach, beach club and fine dining restaurants, is looking for a Director of Spa. The role oversees the overall operations, strategic direction, financial performance and guest experience of the hotel's Spa and Wellness facilities, delivering luxury wellness experiences while maximizing revenue, maintaining standards, developing the team and complying with brand and regulatory requirements.

Key responsibilities

• Set the spa strategy, annual business plans, budgets, revenue targets and departmental KPIs, and drive growth through partnerships, promotions and corporate wellness initiatives
• Manage budgets, operating expenses and profitability; monitor revenue streams, pricing, treatment utilization, average spend and therapist productivity
• Oversee daily operations, cleanliness, hygiene, safety, maintenance and compliance with health, safety and local regulations
• Deliver personalized guest experiences, handle complaints and feedback, and build relationships with VIP guests and spa members
• Lead, coach and develop the spa team, oversee recruitment and retention, set performance objectives and build succession plans
• Work with Sales and Marketing on promotions, membership programs, loyalty initiatives and cross-selling and upselling
• Ensure adherence to brand standards, conduct regular audits and keep accurate records

Required profile

• Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration or a related field
• 5-8 years of relevant spa and wellness management experience
• Previous experience in a luxury hotel or resort environment
• 2-3 years in a senior leadership or Director-level position
• Strong financial acumen, leadership, communication and interpersonal skills

Required skills

• Knowledge of spa treatments, wellness concepts and industry trends
• Familiarity with spa management systems and hotel operating systems