Door Attendant

About the role

The Door Attendant plays a key part in delivering a warm, professional first impression for hotel guests. Working at Rotana Hotels & Resorts, you will ensure every arrival and departure is handled smoothly and courteously, contributing to memorable guest experiences.

Key responsibilities

• Greet guests with a friendly, warm manner upon arrival.
• Open car doors for arriving and departing guests and escort them to the lobby.
• Control guest car keys and ensure cars are delivered within 10 minutes on request.
• Forward any guest complaints or problems to the manager on duty.
• Perform an effective handover between duty shifts.
• Maintain full knowledge of hotel policies, facilities, and ongoing events.
• Promote and maintain good public relations while exceeding guest expectations.

Required profile

• Vocational training in hospitality (preferred).
• Previous experience in a hotel concierge or front‑office environment is advantageous.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities and a customer‑driven attitude.
• Ability to work well under pressure in a fast‑paced, multicultural setting.

Required skills

• Computer Knowledge.