Guest Experience Agent

About the role

The Guest Experience Agent will be the primary point of contact for guests at Fairmont Ramla Riyadh, ensuring seamless check‑in/out, personalized service, and handling sales‑related duties to maximize revenue.

Key responsibilities

• Assist guests with check‑in and check‑out, manage cashiering duties and guest accounts.
• Welcome VIPs and repeat guests, provide special amenities and maintain the repeat‑guest history system.
• Liaise with other departments to fulfill guest requests and promote in‑house facilities.
• Handle guest complaints, manage mail, messages and phone calls, and ensure privacy and confidentiality.
• Maintain knowledge of food & beverage services, fire safety procedures, and attend all briefings and training.

Required profile

• Saudi national with a Diploma or Bachelor’s degree in Hospitality or related field.
• Previous front‑office or guest‑services experience; 5–7 years sales experience in luxury hospitality is preferred.
• Strong communication skills in Arabic and English.
• Ability to work flexible shifts, including weekends and public holidays.

Required skills

• Proficient in Microsoft Office.
• Experience with Opera PMS.
• Familiarity with CRM systems such as Salesforce and Delphi.