Duty Supervisor – Souq7

About the role

The Duty Supervisor at Souq7 oversees daily site operations during assigned shifts, ensuring a safe, clean, organized, and welcoming environment for visitors, tenants, contractors, and staff. Acting as the first point of contact on‑site, the supervisor coordinates with security, facilities, cleaning, maintenance, and tenant‑related functions to maintain operational standards.

Key responsibilities

• Supervise and coordinate daily on‑site operations during assigned shifts, following company procedures.
• Lead, guide, and allocate tasks to front‑line teams such as security, cleaning, and guest services.
• Conduct regular site inspections to verify safety, cleanliness, maintenance, and operational standards.
• Monitor safety and security matters, working with the Security Team to respond to incidents, emergencies, and complaints.
• Coordinate with maintenance and facility management to ensure equipment, utilities, and common areas function properly.
• Serve as the first point of contact for tenant and visitor inquiries, resolving issues or escalating as needed.
• Ensure compliance with health and safety policies, site procedures, and regulatory requirements.
• Prepare accurate shift handover reports, incident reports, and daily operational logs.
• Work with cleaning contractors to maintain cleanliness standards across public and tenant‑facing areas.
• Support crowd management, visitor flow, and event operations in collaboration with internal teams and service providers.
• Monitor service levels, identify improvement areas, and take corrective actions.
• Assist in onboarding, training, and guiding new front‑line staff.
• Track operational supplies and report procurement needs to the Operations Manager.

Required profile

• Proven ability to supervise front‑line teams and allocate tasks effectively.
• Strong communication skills for interacting with visitors, tenants, and internal departments.
• Experience conducting site inspections and ensuring compliance with safety standards.
• Capability to respond promptly to incidents, emergencies, and safety concerns.
• Organizational skills for preparing shift handover and incident documentation.
• Ability to support training and onboarding of new staff.

Required skills