Education Counsellor (Australia and New Zealand)

About the role

IDP, a global leader in international education services, is hiring an Education Counsellor in Al Khobar for its Australia and New Zealand programme. The counsellor provides information, advice, support and application processing for international students seeking placement in education institutions in Oman, promotes IDP products and services directly to students and supports office and country sales targets.

Key responsibilities

• Counsel prospective students on suitable courses and institutions, advise on admissions requirements, processes and qualifications, and help them build a shortlist of applications.
• Schedule and run phone discussions and office meetings, and support students through admissions, visa and pre-departure processes.
• Build strong relationships with students, their families and key accounts (schools, scholarship bodies), and respond promptly to face-to-face, phone and email enquiries.
• Process and submit applications, obtain offers and facilitate enrolments; refer students with non-placement issues to appropriate agencies.
• Generate leads from schools, universities, companies and scholarship bodies, and work with the Business Unit Manager on new business opportunities.
• Support the promotion of institutions, attend client briefings, workshops and exhibitions, and contribute ideas to marketing and promotional events.
• Maintain relationships with network counsellors and institution staff, and share information in team meetings.

Required profile

• Bachelor's degree or equivalent.
• Fluent English.
• Experience in a sales-driven environment focused on individual and team targets, and experience of education counselling.
• Knowledge of education institutions, admission processes, immigration requirements and their international operations.
• Work or study experience in a relevant destination country.

Required skills

• CRM systems, including experience using one.
• Microsoft Office suite.
• Planning, organising and problem-solving skills.