Encryption Operations & Support Engineer

About the role

CCDS is looking for an Encryption Operations & Support Engineer to provide day-to-day operational and technical support for enterprise encryption and security infrastructure in Dammam, Saudi Arabia. This is a full-time, onsite position on a long-term project assignment. The role covers health monitoring, preventive and corrective maintenance, incident troubleshooting, service requests, patching coordination, license and asset tracking, documentation, testing and operational support.

Key responsibilities

• Perform daily health checks and operational monitoring of encryption and security platforms
• Handle service requests and incidents related to encryption, KMS, HSM and associated infrastructure
• Perform first-level troubleshooting and coordinate escalation of complex technical issues
• Support preventive and corrective maintenance, and coordinate patching, upgrades, fixes and vendor maintenance
• Monitor software licenses, subscriptions, assets and support contracts
• Maintain configuration records, inventories, technical documentation and operational runbooks
• Support technical testing, validation and system changes
• Participate in backup, recovery, disaster recovery and business continuity activities
• Support knowledge-transfer sessions, maintain operational procedures and prepare operational and maintenance reports
• Coordinate with vendors and internal technical teams, and take part in scheduled maintenance windows and on-call support when required

Required profile

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Computer Engineering or a related field
• 4+ years of experience in IT operations, security operations, technical support or cybersecurity infrastructure
• Experience supporting enterprise security technologies is preferred
• Knowledge of incident management, service management, troubleshooting, documentation and change management
• Strong communication and coordination skills
• Ability to work full-time onsite in Dammam

Required skills

• Certification: ITIL 4 Foundation or CompTIA Security+
• Preferred: Thales CipherTrust / Luna administration training, vendor-specific encryption/HSM certification, and additional ITSM, security operations or infrastructure certifications
• Core competencies: IT operations, security support, encryption, HSM, KMS, incident management, troubleshooting, change management, documentation, ITSM and vendor coordination