Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable freelance Field Support Specialist to provide on‑site technical assistance when full‑time engineers are unavailable or when dispatch activities require immediate support. The role involves hands‑on work with desktops, laptops, peripherals, and meeting‑room technologies across multiple locations.

Key responsibilities

• Deliver on‑site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix support.
• Coordinate with OEMs and vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Set up and troubleshoot printers and network printers.
• Support conference‑room AV equipment and meeting‑room technologies.
• Provide high‑touch VIP/end‑user support and Office 365 assistance.
• Install and troubleshoot compliance/security software.
• Support both Windows and Mac devices.
• Adhere to Service Level Agreements and document incidents.
• Assist with after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Experience with printer and network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop/laptop troubleshooting
• Hardware support
• Peripheral device configuration
• DHCP
• DNS
• LAN connectivity
• Printer setup
• Network printer troubleshooting
• Office 365
• System imaging
• AV support
• Mac OS support
• Compliance/security software