Field Support Technician

About the role

We are looking for a Field Support Technician to join our growing IT services team. You will work on‑site with clients across multiple countries, ensuring hardware and network equipment operate smoothly and supporting the rollout of new technology solutions.

Key responsibilities

• Diagnose and repair hardware, peripheral and local connectivity issues that cannot be solved remotely.
• Perform physical setups, moves and additions of Windows workstations, Huawei switches, access points and VoIP phones.
• Assist senior infrastructure engineers with server swaps, cable patching and firewall racking (Smart Hands support).
• Process work orders in OpenText SMAX, logging travel time, resolutions and inventory parts used.

Required profile

• 3–4 years of hands‑on desktop support, field service or IT technician experience.
• Valid local driver’s licence and willingness to travel frequently between project sites.
• Preferred certifications: CompTIA A+ or Network+.

Required skills

• PC hardware troubleshooting
• Huawei switches
• Cisco patch panels
• Windows operating system
• VMware virtualization
• OpenText SMAX work‑order management
• VoIP phone installation
• Wireless access point deployment

What we offer

• Attractive salary
• Flexible working hours
• Training to develop both soft and hard skills
• Work‑life balance program
• Young, dynamic and specialized team environment