Front Desk Agent – Hotel Front Office

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to join our hotel team. You will be the first point of contact for guests, delivering personalized service from arrival to departure and ensuring a memorable stay.

Key responsibilities

• Provide prompt, courteous, and efficient service to all guests, achieving high satisfaction.
• Greet guests by name, escort them to their rooms, and conduct in‑room and hotel familiarisation.
• Assist guests with enquiries, activity requests, and local information.
• Maintain up‑to‑date knowledge of hotel rates, occupancy levels, promotions, and local attractions.
• Administer front‑desk cashiering, process check‑in/check‑out, and post incidental charges using the Front Office system.
• Protect guest privacy and uphold hotel policies, procedures, and service standards.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel front‑office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Customer‑driven, proactive, and able to work under pressure in a multicultural environment.

Required skills

• Front Office systems
• Opera