Front Desk Agent

About the role

We are seeking a professional and friendly Front Desk Agent to be the first point of contact for guests, clients, and visitors. The role requires a polished appearance, strong communication skills, and the ability to deliver high‑quality service in a fast‑paced hospitality environment.

Key responsibilities

• Welcome and greet guests, clients, and visitors in a courteous and professional manner.
• Manage incoming calls, inquiries, and correspondence, directing them to the appropriate departments.
• Assist with check‑in and check‑out procedures and handle guest requests promptly.
• Coordinate appointments, meetings, and visitor arrangements.
• Maintain a clean, organized reception area and perform basic administrative tasks.
• Respond to customer feedback and complaints, escalating issues when necessary.

Required profile

• Minimum 2 years of experience in hotels, hospitality, front‑desk or customer service.
• Fluent in English; Arabic is an advantage.
• Professional appearance and strong customer‑service etiquette.
• Excellent organizational and time‑management abilities.
• Ability to work independently and as part of a team, under pressure.

Required skills

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Familiarity with hotel booking or front‑office systems.