Front Desk Agent – Jeddah, Saudi Arabia

About the role

The Front Desk Agent will be the first point of contact for guests at Silver Sands Beach, delivering a welcoming and professional experience. Working in a vibrant coastal community, you will manage daily front‑office operations and support the overall guest satisfaction.

Key responsibilities

• Greet and welcome guests in a courteous manner.
• Handle check‑in and check‑out procedures accurately and efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond promptly to guest inquiries, requests, and complaints.
• Maintain accurate guest records and update the hotel management system.
• Coordinate with housekeeping and other departments to ensure rooms are ready.
• Process cash, billing, and payment transactions according to hotel policies.
• Provide information on hotel services, facilities, and local attractions.
• Keep the front desk area clean, organized, and presentable.

Required profile

• Previous experience in hospitality or customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Excellent problem‑solving abilities and attention to detail.

Required skills