Front Office Manager – Luxury Hotel

About the role

The Front Office Manager will lead the front‑office team at The House Hotel Jeddah, a contemporary 129‑room property on the Red Sea coast. Reporting to senior hotel management, you will ensure seamless guest experiences from arrival to departure while upholding the brand’s standards of service and hospitality.

Key responsibilities

• Oversee all front‑office functions including reception, reservations, concierge and guest relations.
• Direct, train and motivate a team of front‑office staff to deliver high‑quality service.
• Manage check‑in and check‑out processes, billing accuracy and guest account handling.
• Address guest concerns and complaints promptly to maintain satisfaction.
• Maintain accurate occupancy data, forecasts, reporting and documentation.
• Collaborate with Housekeeping, Food & Beverage, Maintenance and other departments to ensure a smooth end‑to‑end guest journey.
• Develop, monitor and continuously improve front‑office policies, procedures and service standards in line with brand values.

Required profile

• Proven experience in front‑office management within a luxury or upscale hotel environment.
• Strong leadership and team‑development abilities.
• Excellent communication and problem‑solving skills.
• Ability to work under pressure and maintain high service standards.
• Fluency in English; Arabic is a plus.

Required skills

• Knowledge of hotel front‑office systems and reservation platforms.
• Proficiency in basic computer applications for reporting and billing.