Front Office Reception Agent – Hotel Guest Services

About the role

As a Front Office Reception Agent you will be the first point of contact for guests, ensuring every interaction creates a positive and memorable experience. You will work in a dynamic hotel environment that values responsible hospitality and professional service.

Key responsibilities

• Welcome and bid farewell to guests in line with hotel standards, delivering friendly and professional service.
• Perform accurate check‑in and check‑out procedures, handling payments and maintaining front‑office records.
• Respond to guest requests, complaints and special requirements, coordinating with relevant departments for prompt resolution.
• Provide information on hotel facilities, services and local attractions.
• Manage incoming calls, direct inquiries to appropriate teams, and support VIP arrivals, group check‑ins and special events.
• Complete shift handovers and communicate operational updates to the next shift.
• Promote hotel facilities and identify up‑selling opportunities to enhance the guest stay.

Required profile

• Strong service‑oriented mindset with a professional approach.
• Good command of English and ability to interact with guests from diverse cultural backgrounds.
• Experience in front‑office operations within international or chain hotels is preferred.
• Excellent communication, problem‑solving and crisis‑management skills.
• Ability to work in a fast‑paced, shift‑based environment and collaborate across departments.
• Well‑presented, professional appearance aligned with corporate standards.

Required skills

• Proficiency with Opera PMS (hotel property management system).
• Competence in Microsoft Office applications for basic reporting tasks.