Front Office Supervisor (Saudi Only)

About the role

The Front Office Supervisor at a Radisson hotel in Riyadh supervises the reception team during shifts, ensures tasks are completed daily and that the shift runs smoothly. As the main point of communication between Reception and departments such as Butler, Housekeeping and Engineering, the role covers guest service, cash handling, night audit and coordination with other departments.

Key responsibilities

• Supervise receptionists on shift, review and update the logbook, check equipment and oversee day-to-day operations
• Attend and monitor team trainings, and handle fire procedure and first aid procedures
• Handle guest complaints, implement and coordinate the Front Office Operating Standard Manual (OSM) and print the panic report at least twice during the shift
• Prepare for arrivals, register and process check-ins, update guest information and handle cashiering, foreign exchange, night audit and guest settlement
• Handle walk-in and call-in reservations, issue room keys securely and assist at the information counter, foreign exchange, night audit and business centre
• Drive upselling, file daily reports, hand over shift information and coordinate with Housekeeping, F&B and the General Manager on VIPs

Required profile

• Minimum 1 year of supervisory experience in a luxury hotel
• Proficiency in spoken and written English and Arabic
• Ability to handle many tasks in a fast-paced environment, flexibility in working hours and perfect grooming
• Hospitality diploma is an asset; prior customer service experience is an asset

Required skills

• Knowledge of a Property Management System and Windows
• Proven ability to handle cash accurately

What we offer

• Career development and investment in employee growth
• Inclusive workplace with employee resource groups
• Global and local perks, including special hotel rates for staff and their loved ones