Guest Relations Agent (Chinese Speaker)

About the role

Fairmont The Red Sea, part of Raffles & Fairmont within Saudi Arabia's Red Sea Project, is looking for a full-time Guest Relations Agent who speaks Chinese. The agent acts as a key point of contact in the lobby, welcoming guests warmly and professionally and providing personalised service.

Key responsibilities

• Welcome guests on arrival and departure with warmth and professionalism.
• Act as a key point of contact in the lobby, helping guests with inquiries, directions, hotel information and local recommendations.
• Anticipate guest needs and provide personalised service.
• Escort VIPs, long-stay guests and guests celebrating special occasions when required.
• Maintain a visible presence in the lobby and public areas to engage guests proactively.
• Assist guests with transportation arrangements, restaurant reservations and other requests.
• Support service recovery by addressing guest concerns promptly and resolving them on time.
• Promote hotel facilities, services, dining outlets, wellness offerings and special events.

Required profile

• Diploma and degree, preferably in hospitality or a related field.
• At least 1 year of relevant experience.
• Excellent communication skills in English and Chinese.
• Strong interpersonal skills.
• Proactive, anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.

Preferred qualifications

• Strong understanding of ultra-luxury wellness concepts and brand alignment.
• Experience in pre-opening operations, project coordination and setting up wellness facilities.
• Ability to create innovative, culturally relevant wellness experiences suited to the Red Sea destination.