Hospitality & Retail Services Coordinator

About the role

Eram Talent is looking for a Hospitality & Retail Services Coordinator in Riyadh to support the daily operations of hospitality, retail and catering services. The role coordinates service providers, monitors service quality and HSE compliance, supports events and promotions, and ensures a high level of customer satisfaction across campus facilities.

Key responsibilities

• Coordinate daily hospitality, retail and catering operations for smooth service delivery.
• Liaise with service providers and internal teams to maintain service quality and operational standards.
• Conduct regular inspections of hospitality, retail and catering facilities.
• Monitor compliance with health, safety, hygiene and contractual requirements.
• Support retail merchandising, catering menus, promotions and service improvement initiatives.
• Assist with retail and catering contracts, lease agreements and vendor coordination.
• Organize and support community events, pop-up shops and catering activities.
• Monitor inventory, stock levels, budgets and operational costs.
• Gather customer feedback and help resolve service issues and complaints.
• Track and close inspection findings through the Salute system.
• Provide operational support for future hospitality and retail developments.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Retail Management or a related field.
• 3-5 years of relevant experience in hospitality, retail, catering or related operations.
• Experience in hospitality operations, service quality, inspections and HSE compliance.
• Experience coordinating vendors, service providers or outsourced operations.
• Knowledge of inventory control, contracts, budgets and customer service.
• Good communication skills in English and Arabic, written and spoken.

Required skills

• Proficiency in Microsoft Office and service management systems.
• Strong organizational, multitasking and problem-solving skills.
• Ability to work effectively with internal teams, vendors and stakeholders.