Housekeeping Coordinator – Saudi Arabia

About the role

The Housekeeping Coordinator ensures smooth communication between the Housekeeping Department and other hotel areas such as Front Office, Engineering, and Royal Service. This full‑time position supports guest satisfaction by managing calls, records, and key logistics in a busy Saudi Arabian hotel.

Key responsibilities

• Answer all telephone calls within three rings, use correct hotel verbiage, and log details in the coordinator’s log or Royal Service system.
• Maintain accurate records of guest loan items and update OPERA to track usage.
• Communicate blocked and VIP room preferences to team leaders promptly.
• Supervise house and room attendants to ensure timely completion of guest requests.
• Monitor room statuses to guarantee clean rooms are ready for arriving guests.
• Manage safety and security of departmental keys, mobi‑talk devices, and iPhones, reporting any loss immediately.
• Handle lost & found queries, record items correctly, and coordinate with Security and Duty Manager for compensation claims.
• Ensure the lost & found area is secure, regularly cleaned, and items are disposed of after their validity period.

Required profile

• Minimum of 1 month experience in a hotel housekeeping or coordination role.
• Excellent verbal communication skills and ability to use guest names during interactions.
• Strong organizational abilities and attention to detail for record‑keeping and inventory control.
• Ability to work collaboratively with multiple hotel departments.

Required skills

• Proficiency with OPERA property management system.
• Familiarity with Swiss Royal Service software.
• Effective telephone etiquette and call handling.