Human Resources Operations Specialist

About the role

The Human Resources Operations Specialist supports daily HR activities, ensuring that employee lifecycle processes are executed accurately, on time, and in compliance with Saudi Labour Law. This role acts as a bridge between HR, payroll, and various government platforms, delivering high‑quality employee services.

Key responsibilities

• Manage onboarding, contract preparation, transfers, promotions, and off‑boarding for all employees.
• Maintain up‑to‑date employee records in the HR system and archive all documentation.
• Operate Saudi government HR portals such as Qiwa, GOSI, Mudad, Muqeem, Absher Business, and the Ministry of Human Resources.
• Prepare and issue official HR letters, salary and employment certificates, and warning notices.
• Provide payroll with accurate monthly data on attendance, leaves, deductions, new hires, and terminations.
• Monitor attendance and time‑keeping records in coordination with department managers.
• Ensure consistent application of HR policies and compliance with Saudi Labour Law.
• Respond to employee inquiries regarding contracts, benefits, leaves, and internal procedures.
• Coordinate medical insurance changes and employee claims.
• Support probation follow‑up, contract renewals, and documentation requirements.
• Generate HR reports and dashboards on headcount, turnover, attendance, Saudization, and operational metrics.
• Assist in improving HR processes, forms, workflows, and service quality.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 2–4 years of experience in HR operations, personnel affairs, or employee services.
• Strong knowledge of Saudi Labour Law and HR government platforms.
• Experience with HR systems or ERP platforms is preferred.
• Excellent attention to detail and ability to handle confidential information.
• Fluent in Arabic and English with strong communication skills.
• Saudi national preferred.

Required skills

• Qiwa platform
• GOSI platform
• Mudad platform
• Muqeem platform
• Absher Business portal
• Ministry of Human Resources portal
• HR systems
• ERP platforms