IT Support Specialist

About the role

Responsible for providing technical assistance and support to end‑users within the designated Fakeeh Care entities. The role involves troubleshooting hardware, software, and networking issues, managing user accounts, and ensuring smooth day‑to‑day IT operations.

Key responsibilities

• Provide first‑ and second‑level technical support for hardware, software, and network issues.
• Respond to service requests via phone, email, ticketing system, or in‑person.
• Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals.
• Install, configure, and maintain software, hardware, and system updates.
• Assist in IT asset tracking, inventory management, and equipment setup.
• Document technical issues and solutions in the service‑desk knowledge base.
• Escalate complex issues to senior IT staff or specialized teams as needed.
• Support onboarding and off‑boarding tasks, including hardware deployment and account setup.
• Monitor system and network performance to ensure efficient operation.
• Plan, test, and implement upgrades for information systems and integrate new applications.

Required profile

• 0–2 years of IT support or application support experience in a healthcare setting.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Excellent oral and written English; Arabic is preferred.
• Relevant certifications such as CompTIA A+, HDI‑SCA, CHAMP, CITAM, Microsoft Modern Desktop Administrator Associate, PMP, or ITIL.

Required skills

• Hardware, software, and network troubleshooting.
• Desktop, laptop, and mobile device support.
• Printer and peripheral configuration.
• Software installation, configuration, and system updates.
• IT asset tracking and inventory management.
• Server installation, configuration, and data storage management.
• Backup and disaster‑recovery procedures.
• Security and access‑control best practices.
• Ticketing system usage and knowledge‑base documentation.