IT Systems Specialist – Film Studios

About the role

Provide operational IT support and systems coordination for a Film Studio asset, ensuring the availability, reliability, security, and day‑to‑day usability of business and operational systems that enable studio operations. The role works in a lean operating company environment, partnering with centralized IT teams, vendors, and end users throughout activation and steady‑state phases.

Key responsibilities

• Deliver day‑to‑day IT operational support and user assistance across the Film Studio asset.
• Implement, administer, and maintain business systems, operational platforms, applications, and core infrastructure.
• Coordinate booking systems, operational reporting tools, access‑related systems, and productivity platforms required for asset operations.
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution.
• Work with centralized IT teams and external service providers to maintain service continuity and compliance.
• Support cybersecurity controls, user access management, password/account administration, and data protection requirements.
• Prepare IT infrastructure and user environments for activation milestones, tenant onboarding, workshops, and events.
• Troubleshoot hardware, software, network, and connectivity issues across office and operational environments.
• Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs.
• Assist with disaster recovery, backup coordination, and business continuity preparedness.
• Ensure compliance with corporate IT governance, security standards, and access control protocols.
• Provide end‑user training, onboarding, and adoption support for approved operational systems.

Required profile

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4–6 years of experience in IT operations, systems support, or service desk roles.
• Prior experience supporting operational assets in hospitality, entertainment, events, or other service‑intensive environments is preferred.

Required skills

• IT operations support
• Systems coordination
• Hardware, software, and network troubleshooting
• Vendor coordination
• Service management
• Cybersecurity controls
• User access and account administration
• IT asset inventory and documentation