Key Account Manager

About the role

The Key Account Manager will develop, maintain and expand strategic relationships with key clients such as pharmacy, beauty and online chains, as well as strategic partners. The role is focused on driving sales growth, ensuring customer satisfaction and aligning business strategies with short‑ and long‑term objectives.

Key responsibilities

• Develop and maintain strong, long‑term relationships with key accounts, including pharmacy, beauty, online chains and strategic partners.
• Serve as the primary point of contact for all business, technical and service‑related matters.
• Align solutions with client needs and market trends to ensure customer satisfaction.
• Negotiate commercial terms, contracts and promotional agreements in line with company policies.
• Achieve sales targets (gross and net) and market‑share objectives across assigned territories.
• Provide technical support and product training to customers.
• Monitor competitor activity and share insights for strategic decisions.
• Develop account‑specific business plans, including promotions, pricing and service standards.
• Collaborate with marketing, finance, supply chain and customer service teams for product launches and issue resolution.
• Support market‑access initiatives and ensure regulatory compliance.
• Ensure timely collection of receivables and manage outstanding balances.
• Prepare regular sales forecasts, performance reports and business reviews.
• Oversee contract renewals and ensure account profitability.
• Identify new business opportunities and recommend product or service innovations.

Required profile

• Bachelor's degree in Business Administration, Marketing or related field (MBA a plus).
• 5+ years of experience in Key Account Management, Sales or Business Development, preferably in optical, retail or FMCG.
• Excellent written and verbal communication skills.
• Fluent in English; Arabic is a plus.

Required skills

• Proficiency in MS Office.
• Experience with CRM systems.