Key Account Manager – Saudi Arabia (Retail/FMCG)

About the role

We are seeking an experienced Key Account Manager to lead and grow strategic relationships with major retail and supermarket chains across Saudi Arabia. The role focuses on FMCG, modern trade, and retail account management, driving sales, product availability and commercial performance.

Key responsibilities

• Manage key retail accounts and maintain strong business relationships.
• Develop and execute account‑specific sales strategies and plans.
• Handle major supermarket/hypermarket accounts such as Tamimi, Al Jazeera and other modern‑trade customers.
• Achieve monthly, quarterly and annual sales targets.
• Monitor sales, stock on hand (SOH), on‑shelf availability (OSA), pricing, promotions and product visibility.
• Coordinate with merchandising teams to ensure proper shelf placement and availability.
• Monitor customer orders, deliveries, stock levels and out‑of‑stock situations.
• Negotiate promotions, pricing, listings and commercial agreements.
• Analyze sales performance and identify growth opportunities.
• Prepare weekly and monthly sales, account, OSA, SOH and performance reports.
• Coordinate with logistics, warehouse, finance and operations teams for smooth order fulfillment.
• Conduct regular store visits to identify market opportunities and competitor activities.
• Develop new customer accounts and expand distribution across Saudi Arabia.
• Maintain accurate customer records, forecasts and sales pipelines.
• Ensure excellent customer service and promptly resolve account‑related issues.

Required profile

• Bachelor's degree in business administration, marketing, sales, commerce or a related field.
• 1‑5+ years of experience in key account management, FMCG, modern trade or retail sales.
• Strong knowledge of the Saudi retail/FMCG market.
• Experience dealing with supermarkets, hypermarkets, distributors and food‑service customers.
• Excellent negotiation, communication and presentation skills.
• Valid Saudi driving license preferred.
• Transferable Iqama preferred for non‑Saudi candidates.
• Fluency in English required; Arabic is an advantage.

Required skills

• Excel
• Power BI
• ERP systems